FAQs
How to place an order
| Online | www.jollyclothing.com |
| By phone | 01600 800111 |
| By e-mail | hello@jollyclothing.com |
| By post | Jolly Clothing, Singleton Court, Wonastow Road, Monmouth NP25 5JA |
Payment is taken at the time of ordering. We accept payment by paypal, debit or credit card.
Once an order is placed it may be possible to make amendments (eg change of delivery address/change or size) by telephoning Jolly customer care on 01600 800111 or by emailing hello@jollyclothing.com
Large or wholesale orders
If you are a business, team or want to deck out the whole family and wish to place an order of 12 or more T-shirts or tops please contact us at hello@jollyclothing.com
Returns
If you wish to return a product to us please post to:
Jolly Clothing
Singleton Court
Wonastow Road
Monmouth
NP25 5JA
Items should be returned within 30 days of purchase in an unused and resellable condition.
If your item is faulty please contact us in the first instance by email: hello@jollyclothing.com
Exchanges
If you wish to exchange the item for another size/style please note this on your return and we will send the required item out upon receipt of your return.Refunds
Refunds will be processed within 48 hours of receiving the returned item. Please ensure you have proof of posting as this will ensure that a refund can be given if the goods are lost in the post.Delivery times
| UK - first class Royal Mail 1 - 2 working days |
| Europe - International Airmail - 3 - 5 working days |
| Rest of the world - 7 - 14 working days |
For orders received by 4.30pm (Mon-Fri) goods are dispatched same day by first class Royal Mail.
We offer an express service using Interlink Courier service for mainland UK addresses for Monday to Friday delivery - please note a signature will be required on delivery.
Week commencing the 21st December we are able to guarantee UK orders before Christmas as we will use a courier service to dispatch items for next day delivery.
International orders are sent using Royal Mail International Airmail services.
If your order has not arrived within these times please contact us at hello@jollyclothing.com
Gift wrap & messaging
We are happy to wrap any items for you and send with a handwritten message. Please place your order and enter gift wrap and your message in the box provided.
Get in touch
| By e-mail | hello@jollyclothing.com |
| By phone | 01600 800111 |
| By post | Jolly Clothing, Singleton Court, Wonastow Road, Monmouth NP25 5JA |